Shipping & Return Policy

Last updated: [02/17/26]

This Shipping & Return Policy explains how shipping, delivery, returns, and refunds are handled on the K‑Patented Products Marketplace (the “Marketplace”). Because we are a multi‑vendor platform, each vendor (“Vendor”) may have slightly different practices; however, the basic principles below apply to all orders as a minimum standard.

By placing an order on this Marketplace, you agree to this Policy in addition to our Buyer Terms and Vendor Terms.

1. Shipping

1.1 Who ships my order?

Products are shipped directly by the Vendor who sells the item. Each Vendor is responsible for:

  • Preparing and packaging products
  • Selecting the carrier and shipping method
  • Providing tracking information (if available)
  • Handling any shipping issues related to their orders

The Marketplace provides the platform but does not physically ship products.

1.2 Shipping destinations

Shipping destinations may vary by Vendor. Some Vendors ship only within certain countries or regions.

  • Please refer to each product page or the checkout page to confirm whether shipping is available to your address.
  • Orders placed to unsupported destinations may be cancelled and refunded.

1.3 Shipping fees

Shipping fees are calculated based on:

  • Vendor’s location
  • Destination address
  • Product size/weight and quantity
  • Chosen shipping method

The total shipping fee will be displayed at checkout before you confirm your order.

1.4 Handling time & delivery estimates

Each Vendor specifies their own handling time (time needed to prepare the shipment) and estimated delivery time. These are estimates only and are not guaranteed.

Delivery may be delayed by:

  • Customs inspections
  • Carrier delays
  • Local holidays or unforeseen events (e.g., natural disasters, strikes)

We are not responsible for delays caused by carriers, customs, or events outside the control of the Vendor or the Platform.

1.5 Customs duties, taxes and import fees

For international orders, your shipment may be subject to:

  • Customs duties
  • Import taxes
  • Handling fees charged by local authorities or carriers

These fees are usually not included in the product price or shipping fee displayed at checkout and are the responsibility of the buyer, unless otherwise stated.

Please check your country’s import policies before placing an order.

2. Order Tracking

If tracking is available for your chosen shipping method, the Vendor will provide a tracking number or link after the order is shipped.

  • You can usually find tracking information in My Orders or in the order confirmation/shipping email.
  • Tracking availability and level of detail may vary by carrier and destination.

If you have questions about the status of your shipment, please contact the Vendor first. If you need additional assistance, you may also contact our support team.

3. Returns & Refunds – General Principles

Because this is a multi‑vendor marketplace, return and refund conditions may differ slightly by Vendor and by product category. However, all Vendors must respect the following minimum principles:

  • Products that are defective, damaged on arrival (DOA), or not as described must be eligible for return or refund.
  • Vendors must respond to return/refund requests within a reasonable period (e.g., 3–5 business days).
  • Applicable consumer protection laws in the buyer’s jurisdiction will be respected, where relevant.

Always check:

  • This Policy, and
  • Any additional Vendor‑specific return information shown on the product or store page.

4. Return Eligibility

4.1 Reasons for return

In general, returns may be requested in the following situations:

  • Defective or faulty product
  • Wrong item or quantity received
  • Item damaged during shipping
  • Item not as described (significant mismatch with product description or images)

For change‑of‑mind returns (e.g., you no longer want the item), acceptance depends on the Vendor’s policy and applicable law. Some Vendors may not accept change‑of‑mind returns, especially for:

  • Custom or made‑to‑order items
  • Opened personal care or hygiene products
  • Digital goods or download codes

4.2 Time limits

Unless otherwise stated by the Vendor or required by law, you should submit a return request within [X] days of receiving the order (e.g., 7–14 days).

Requests submitted after this period may be declined.

4.3 Condition of returned items

Returned items must generally be:

  • In their original condition and packaging (unless returned due to defects or shipping damage)
  • With all tags, labels, accessories, and documentation included

Items that are significantly used, damaged by the customer, or missing parts may only be eligible for a partial refund or may not be accepted, depending on the circumstances.

5. How to Request a Return or Refund

To request a return or refund:

  1. Log in and go to My Orders.
  2. Open the relevant order.
  3. Use the message or contact function on the order or Vendor’s store page to contact the Vendor directly.
  4. Clearly describe the issue and provide photos or videos if requested (e.g., damage, defect).

Do not send products back without first contacting the Vendor and receiving instructions. Unauthorized returns may not be recognized and may not be eligible for refunds.

If the Vendor does not respond within a reasonable time or you cannot resolve the issue, you may contact our support team with:

  • Order number
  • Vendor name
  • Description of the issue
  • Any evidence (photos, messages, etc.)

We may, at our discretion, help coordinate a resolution.

6. Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

  • Vendor error / product issue (e.g., defective item, wrong item, not as described, damage in transit):
    → In principle, the Vendor is responsible for return shipping costs or for providing a suitable solution (e.g., replacement, partial refund without return), subject to applicable law.
  • Change of mind or buyer’s mistake (e.g., wrong size ordered, no longer needed):
    → The buyer may be responsible for return shipping, if the Vendor’s policy and applicable law allow.

Any exceptions or special conditions should be clearly stated in the Vendor’s store or product page.

7. Refund Processing

Once a returned item is received and inspected by the Vendor:

  • The Vendor will decide whether to approve or reject the refund based on this Policy and their own conditions.
  • If approved, a refund will be processed to your original payment method, or as otherwise agreed.

Refund processing times can vary depending on:

  • The Vendor’s processing time
  • The payment provider or card issuer

We do not control bank or card processing times.

8. Non‑Returnable or Restricted Items

Some items may not be eligible for return or may be subject to stricter conditions, including but not limited to:

  • Custom‑made or personalized items
  • Digital products or download codes
  • Opened personal care, cosmetic, or hygiene products (for safety and health reasons)
  • Items sold as “final sale” or clearly marked as non‑returnable

Any such restrictions should be clearly stated on the product page.

9. Lost or Undelivered Orders

If your order is significantly delayed, lost, or marked as delivered but you did not receive it:

  1. Check with your household or neighbors and your local post office or carrier office.
  2. Contact the Vendor with your order number and tracking information.
  3. If the issue remains unresolved, contact our support team with details.

We and the Vendor may investigate with the carrier. Resolution options may include:

  • Reshipment of the order
  • Partial or full refund
  • Other solutions agreed between you and the Vendor

10. Our Role in Disputes

We are not a party to the sales contract between you and the Vendor, but:

  • We may review communications and evidence in case of disputes.
  • We may, at our discretion, mediate between you and the Vendor.
  • In some cases, we may take measures such as warning or suspending Vendors who repeatedly violate this Policy.

However, we do not guarantee a particular outcome for every dispute.

11. Changes to This Policy

We may update this Shipping & Return Policy from time to time. The “Last updated” date at the top of this page indicates the most recent version.
By placing orders after changes take effect, you agree to the updated Policy.

12. Contact

If you have questions about this Shipping & Return Policy, please contact us:

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